We hope to ship all orders both domestic and international orders within 3-5 business days of purchase date for standard shipping. For expedited and priority shipping orders will ship the following business day.
Customers are responsible for providing the correct shipping information prior to shipping. We will ship to the shipping address given at the time of checkout. Rags is not responsible for packages delivered to an incorrect address.
Reshipping of packages returned to Rags due to an incorrect address can can be reshipped at the customers cost and include a $3.50 restocking fee per item.
Packages marked as delivered, but are 'not received' are your responsibility to locate. Once the package leaves our hands we are no longer liable. Please contact your local post office as they can check the geotag of the delivery scan and escalate an investigation on your behalf, but we are not able to track down on our end.
We do not issue refunds on lost packages.
ALTERING AN ORDER
We are not able to combine shipping on multiple orders placed as all orders are shipped individually.
Please be sure you are checking out with the correct items as we are not able to alter an order once it has been placed.
Our fulfillment center frequently ships within hours of ordering.
On RELEASE DATES only; if you notice a discrepancy on your order please email us within ONE hour of the release time (we cannot guarantee that we will be able to intervene before processing, but we will do our best!). We are not able to cancel an order once processing has begun.
We do try to keep taxes and duties as low as possible, however, you will be responsible for your country’s sales tax and/or duties.
International shipping can take up to 6-8 weeks for delivery depending on the country.
RETURN & REFUND POLICY
If you are not completely satisfied with your purchase, you can return any unworn, unwashed product, with tags still attached, within 15 days of purchasing.
You MUST email firstname.lastname@example.org with your order number to schedule a return.
Customers are responsible for return shipping charges.
All sales are FINAL on sale items.
Please inspect items carefully upon receipt.
We strive to send perfection but every once an a while a defective item slips through the cracks. We stand behind our products 100% and are happy to offer a full refund or store credit for those items that are returned back to us unwashed and unworn.
You MUST contact us within 15 days of receipt to initiate a claim for a defective item. Please inspect your items carefully upon receipt. Defective items must be returned to us to initiate your claim. We do not offer exchange, refund, credit or otherwise on purchases over 30 days, or items that have been washed or worn.
**Please remember our products are limited edition and an exchange is not always possible.
**We are not able to offer discounts on defective merchandise.
If you believe you have received a defective item; please email our team at email@example.com.
Due to the limited quantities of our products, we cannot offer exchanges or hold items for exchange.
Have more questions? Please see our FAQ Page-- if you don't find the answer to your questions; please contact us at firstname.lastname@example.org